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What Should I Wear Today?

February 19, 2012 by Mel DePaoli Leave a Comment

This has become a “chick” question. The female stereotype is that we obsess over this question every day and every time we need to change our outfit. But in reality, it is a question that we all ask ourselves every time we get ready to leave the house. Men tend to ask it subconsciously; women give it more conscious thought.

Working in a male-dominated industry makes this question even more stressful! As a minority, you are constantly under a microscope for things that are relevant and irrelevant to your job. Being a minority makes the majority wonder why you would want to work in this industry where there are very few “like you” around. Unfortunately, what you choose to wear can lead to questions about the most irrelevant issue of all: sexual preference. As if a person’s sexual preference has absolutely anything to do with their ability to perform a job. A discussion of this ridiculous prejudice could easily fill a book, or two or even three, so let’s just put that aside, and recognize that it is something to be aware of.

Overall it’s not about “should I wear my Jimmy Choos or my Gucci shoes today?”. Instead, it’s about where am I going to be, what perception do I need to project, what should I wear to visually say I am a credible person, what objections can I overcome by how I am dressed, and am I over / underdressed. These are some of the things that women in construction need to consider before they even leave the house.

Many of the ladies I interviewed shared the same story with me about when they get dressed in the morning. Things they have to consider include: who am I going to meet with, who will see me today, what is my role (am I a boss, am I meeting with a client, or will I be in the field), what clothing is acceptable, what shoes are acceptable, is my shirt to low-cut, do my shoes have too high of a heel, how much make-up should I put on, and what jewelry is acceptable?

The answers to the first few questions drive the answers to the rest and even then women are still faced with the reality of being a minority and consistently having to prove themselves over and over again.

Amie Riggs-Swarts shared a slightly different spin to the challenge of women’s fashion in construction. She is a five foot blonde with spunk, an unmatched personality, and she loves to wear heels. She had the blessing of being the owner’s daughter so within the company she wasn’t aware if people looked at her or questioned her ability differently than they did her brother or any other men that work at her company. But from prospects, customers, and suppliers she has heard everything from, “You’re not wearing the right shoes,” to “You’re a woman,” to “We selected your company because you were the only woman we met in this industry.”

When faced with objections or questioning comments, Amie learned to respond with “would you like to start talking about the job or learn a bit about me first?” Being a strong woman, she never took these objections or questions personally; instead she dealt with the situation at hand and then moved on.

Amanda Grindle shared a different story, “I deal with this every single morning as I get ready for work. I love fashion and I love clothes but I have a very hard time dressing for this industry because I am fulfilling many roles. As the owner, I feel it is necessary to wear corporate appropriate clothing, but I also go out into the field where heels are never appropriate. I feel my competence is conveyed through what I wear.”

Yes Amanda does own a set of steel-toed boots that, “when I put them on, make me feel very official particularly if I’m also holding a clipboard! But those same boots do not go very well with a dress and jewelry, or in a business meeting with clients.”

Erin VerHoeven had to learn the hard way about how fashion can affect a business’s bottom-line. “There was a time when I felt pressured to dress up more than I really wanted to. At the time, I was under the impression that meeting with a potential customer meant you need to be dressed as you would for a job interview—wearing skirts, nice slacks, and blouses. However, this backfired a few times when the customers felt my company must be too expensive if I was wearing such nice clothes. A kind architect finally recommended to me that I needed to look more like a contractor if I wanted to be seriously considered a contractor. So now my usual uniform consists of nice jeans, heels of some kind and a dressy jacket or shirt. If I am attending an industry networking event I may dress a little nicer.”

Each of these women has had different experiences, but they all had to learn the same lesson—how you look and how you dress is under a microscope. Like with food, prospects, clients, suppliers, co-workers, and your boss will judge your capability first by how you look. You need to ensure that their first impression is a positive one, so there is one less expectation or assumption you need to overcome in making your way through this industry where you are a minority and unfortunately, need to consistently “prove” yourself every day.

 

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Filed Under: Blog, Commerial Construction, Construction Companies, Diversity, Pink Construction, Residential Construction Companies Tagged With: amanda grindle, amie riggs-swarts, construction fashion, construction perception, diversity, diversity in construction, erin verhoeven, mel depaoli, women in construction

The Attitude of Diversity

February 11, 2012 by Mel DePaoli Leave a Comment

Three key elements in understanding how attitude affects your company are:

  1. Diversity is about things that you and your employees cannot leave at home: race, religion, sexual orientation, age, and looks. These traits affect the experiences people have in life.
  2. Differences between people can create barriers that affect a business’s bottom-line. When we are aware of the barriers and accepting others’ differences are encouraged in your company culture, people grow which means your company will grow.
  3. In spite of what you have heard, diversity can be tracked and measured.

Remember, the purpose of diversity is to help your company do better business and more of it!

 

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Filed Under: Blog, Commerial Construction, Construction Companies, Diversity Tagged With: company culture, construction diversity, diversity, diversity in the workplace, diversity ROI, minorities in construction, women in construction

Communicating With Clients: What Works?

January 25, 2012 by Mel DePaoli 3 Comments

Communication is key to every relationship . . . open communication that is. As technologies change so do the ways, styles and expectations of communication. This is particularly true with clients. As a business you can make executive decisions about how your employees are to communicate with each other, but with clients . . . well that is a different story. In many cases they tell you what works best for them and communicating with them in their style of preference usually makes communication smoother and more efficient.

Here are a few tips to consider when establishing communication with a client:

  • Be open to working with what works for them and make sure you already have the technology capabilities. It is easy for a customer to question your ability to do a job correctly if you can’t even supply your managers with an appropriate smart phone that allows them to see the schedule and have access to information relevant to that job.
  • Texting is not just for teens! Texting is the growing trend for preferred method of communication. Many people use their phone for texting more than they do for verbal conversation. So regardless of what you think of it, be open to trying it. Many messages don’t need a conversation which makes calling unnecessary, but not everyone checks email regularly meaning that it could take too long for the client to receive the message.
  • Communicate with clients using their preferred method. You will get responses quicker, minimize communication gaps, and will allow you to meet (and possibly exceed) their experience expectations.
  • When in doubt ask for clarification. Digital messages (texting, email, and social media) are very easy to misinterpret so if there is ANY form of doubt, ask for a time to schedule a meeting or a phone call to clarify the information you are talking about. Do this ASAP! This is also true with in-person and phone meetings so make not to blame the new technology for an age-old barrier.
  • There is never too much communication! Always look for another way to communicate with your clients about what is going on. Just because you and your team talk about that snafu with your client, doesn’t mean that your client knows you did or what the resolution will be. Even if a delay has been extended by a few hours, send them a quick message to say “hey, we said we would be there by 9, but we just received word that there is an accident and it looks like we won’t make it until 10.”
  • Check, double check, and triple check all communications to confirm that what you thought you heard is actually what they said and what you agreed to.

 

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Filed Under: Blog, Commerial Construction, Construction Companies, Residential Construction Companies Tagged With: communicating with clients, communicating with customers, communicating with technology, communication branding, construction company, construction customer relations, construction industry, external communication

The Right Words for Marketing

January 20, 2012 by Mel DePaoli

“A culture of trust that encourages empowerment and innovation, we provide people with the freedom, flexibility and opportunity to do great things for our company, employees and customers.”

This quote and others similar always accompany a business receiving an award for best work place. The other time you hear this or some version of it is when companies are going through or need to go through a major cultural change.

One of the first construction conferences I presented at, I was having a drink with a few business owners. Some of them I knew while others I had just met. Because I was there, the topic of culture and leadership came up. The owners that I knew had strong cultures and systems in place to keep them that way. But the one gentleman I had just met was using all of the buzz words, but it was extremely obvious that he had no clue what he was talking about. He would say a phrase similar to the one above, then follow it with “My employees are idiots. They don’t know what they are doing and are always screwing everything up.”

The power of listening is amazing. I just listened to him ramble about everyone else’s incompetence. The other owners there tried to offer advice and point out that he was contradicting himself, but he didn’t want to hear it. Eventually, they gave up, but he wasn’t done!

He then aimed his employee badgering at me. I took most of what he said and turned it around into a question for him to answer. The answer to each question focused around accountability and senior leadership. He noticed the trend, but had gone too far down the blaming path to admit he was wrong. The conversation ended pretty quick.

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Filed Under: Blog, Commerial Construction, Construction Companies, Diversity, Residential Construction Companies Tagged With: business process, buzz words, company culture, construction leadership, construction marketing, culture-fit employees, saying the right thing
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